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Card Services Office

Online Photo Submission

**Starting Spring 2022 semester, for any new/transfer students, SDSU will be a “mobile first” campus for student ID’s. 

This means that unless a student has an ineligible phone, they will be issued a mobile ID.**

Photo Upload Instructions

Submitting a photo is quick and easy, simply follow these steps after receiving your online photo submission email:

Step One: Take Your Photo
Step Two: Upload Your Photo
Step Three: Edit Your Photo
Step Four: Submit Your Photo
Step Five: Receive Your MyJacks Card

Acceptable Photo Samples

Similar to a passport photo, your photo should be a recent photo taken straight-on against a plain white colored background with eyes looking directly at the camera. The photo is taken from shoulders up with some blank space between the top of the head and top edge of the photo.

Correct photo - Face is completely visible and unobstructed by hair, jewelry or garments. No additional items or persons in the photo.
Face is completely visible and unobstructed by hair, jewelry or garments. No additional items or persons in the photo.
Correct photo - Photo is taken straight-on with eyes looking unobstructed by hair, directly at the camera. No glare, watermarks, special effects, or photo filters present.
Photo is taken straight-on with eyes looking unobstructed by hair, directly at the camera. No glare, watermarks, special effects, or photo filters present.
Correct photo - Appropriate and sufficient lighting with no shadows present. Photo contrast and coloring is not altered.
Appropriate and sufficient lighting with no shadows present. Photo contrast and coloring is not altered.
Correct photo - Subject is centered with a neutral or smiling expression. Photo is not blurry, grainy, or low quality.
Subject is centered with a neutral or smiling expression. Photo is not blurry, grainy, or low quality.
Correct photo - Photo is taken against a plain white or lightly colored background. Good contrast between the subject and the background.
Photo is taken against a plain white or lightly colored background. Good contrast between the subject and the background.
Correct photo - Good cropping - shoulders up with blank space between the top of the head and top edge of the photograph.
Good cropping - shoulders up with blank space between the top of the head and top edge of the photograph.

Unacceptable Photo Samples

Incorrect photo - Photo is not naturally colored. Filters and other photo effects are not permitted.
Photo is not naturally colored. Filters and other photo effects are not permitted.
Incorrect photo - Improper cropping - the entire head should appear in the photo with white space on the sides and top.
Improper cropping - the entire head should appear in the photo with white space on the sides and top.
Incorrect photo - Background is not plain white, off-white, or lightly colored.
Background is not plain white, off-white, or lightly colored.
Incorrect photo - Garment obstructing a full and clear view of the face.
Garment obstructing a full and clear view of the face.
Incorrect photo - Photo is not taken straight-on. The head is tilted back slightly.
Photo is not taken straight-on. The head is tilted back slightly.
Incorrect photo - No hats, sunglasses, or colored/tinted lenses should be worn in the photo.
No hats, sunglasses, or colored/tinted lenses should be worn in the photo.

Photo Guidelines

  • Must be a recent photo (taken within one year).
  • The photo must be in color taken against a solid white background.
  • Photo must be from the top of shoulders to top of head with some blank space above the head and top edge of the photo (similar to a passport photo).
  • Photo must be straight-on and eyes looking directly at the camera (no profile or angled pictures). Feel free to smile!
  • This picture is for identification purposes. The picture must clearly identify your person. No hats, sunglasses, camera flash reflections, red-eye, lens flares, filters, animals, props, additional persons and jewelry or garments that obstruct a clear view of the face.
  • JPEG, PNG or GIF format only.

Terms and Conditions

Policy on Release of MyJacks Card Credential Digitized Photographs:

  • Purpose: The use of any photograph submitted through the MyJacks Card online photo software is only to obtain a new MyJacks Card Credential (ID card). If you are wanting a new picture on your MyJacks Card Credential, the standard replacement fee applies. If incorrect picture is submitted and card is printed, at time of pickup fee will be required to have new card printed with correct picture.
  • When a photograph is taken for the issuance of a MyJacks Card Credential, the digitized photo will be stored electronically for identification and security purposes. In addition, the photo may be used for approved internal university business purposes (i.e., class rosters, seating charts, academic advising rosters and business uses that may be approved in the future).

Orientation Students

How to submit your photo online:

  1. Approximately one week before your orientation session, students will receive an email from SDSU Card Services.
  2. Read the email and look over examples of proper photos. Return to the email and click on “upload your photo” link.
  3. Link will redirect student to MyJacks Card online photo submission page. On this page please submit a photo that follows guidelines given.
  4. Once photo is approved, your MyJacks Card will be available for download the next business day.

**Do not wait until fall to submit your MyJacks Card Credential photo!

**Remember to bring your valid government issued photo identification card to obtain your physical MyJacks Card. (Either U.S. Driver’s License issued by DMV, Passport or U.S. Military ID Card).

The Campus Card Office reserves the right to reject any photo submitted that is not in compliance with these guidelines. A valid government-issued photo ID is required to receive your physical MyJacks Card.